Off Campus @ IBM : 2014 Passouts : On 19th June 2014 @ Hyderabad

Off Campus @ IBM : 2014 Passouts : On 19th June 2014 @ Hyderabad

IBM

The International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York, United States.

JOB POSITION: IT HELP DESK ENGINEER/EXECUTIVE (VOICE & MAIL)

ELIGIBILITY: B.Tech(2014 PASSING ALL BRANCHES) NO PERCENTAGE CRITERIA, NO CURRENT BACKLOGS

Job Location : BANGALORE/HYDERABAD

SHIFT : 24 X 7

No.of POSITIONS : 400 VACANCIES

Salary Package : 1,70,000/- PER ANUM

JOINING : IMMEDIATE.

Responsibility:

* Attend and resolve problems reported by end users on telephone / email.

* Attend telephone calls made to help desk by end user, take all necessary details about the problem and users/assets and try to resolve the problem on telephone /Check all Email request and take appropriate steps to get the Issue reported resolved.

* Ensure that calls/Emails received at Helpdesk are responded in specified time frame and resolved /escalated.

* Record all calls/Emails into the tool(s) provided by the client.

* Ensure that calls / emails as responded per SLAs defined and so on.

Skill Requirements:

* Basic Knowledge in Windows Operating System

Technical Skills:

Soft Skills:

1. English Speaking is a Must

2. Good verbal & written communication in English

3. Interpersonal skills

4. Problem solving and diagnostic skills

5.Telephonic skills / Email Writing Skills

6. Team working skills

DOCUMENTS TO CARRY : ALL ACADEMIC XEROX COPIES, 2 RESUMES, 2 PASSPORT SIZE PHOTOS, WITH FORMAL AND DESCENT DRESSING

PROCESS OF SELECTION:

1. WRITTEN TEST

2. GROUP DISCUSSION

3. PERSONAL INTERVIEW

DATE OF DRIVE:19-06-2014 , BY 09.00 AM SHARP

Venue :
St.PETER'S ENGINEERING COLLEGE, HYDERABAD
OPP: A.P. FOREST ACADEMY,
MAISAMMAGUDA,
DHULAPALLY,
NEAR KOMPALLY,
HYDERABAD.
RTC BUS ROUTE NO. 227 FROM SEC'BAD